Ex99's Privacy Policy – Your data is secure

1 Introduction & Our Commitment

ex99 As one of Bangladesh's most trusted online gaming platforms, we treat your privacy as our top priority. This Privacy Policy This document explains what information we collect when you visit ex99.win or use our app, why we collect it, and how we keep it safe.

We believe your personal data belongs to you alone. That's why ex99Before registering with us, you have the right to know how we handle your data. This Privacy Policy Reading it gives you the full picture — no hidden terms, no complicated legal jargon.

2 What Information We Collect

ex99Various types of information are collected when you open an account and use our services. Details are outlined below:

We only collect information that is genuinely necessary to operate our services. No excessive or irrelevant data is collected.

3 How Your Information Is Used

ex99Information collected is used only for specific purposes. We never use your data for anything beyond the following:

• To register your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To prevent fraud, money laundering, and unauthorized account access.
• To provide customer service and support.
• To send personalized promotions and bonus offers (you can opt out at any time).
• To improve the quality of our platform and develop new features.
• To comply with legal obligations.

4 Sharing Information with Third Parties

ex99 Your information is not typically shared with third parties. However, limited sharing may occur in the following circumstances:

• Payment Processors: Only the necessary information is shared to complete transactions via Mobile Banking, Nagad, Rocket, or USDT gateways.
• KYC provider: With licensed KYC service providers for identity verification.
• Law enforcement: To government authorities when required by court order or legal obligation.
• Security Partners: Only limited data is shared with fraud detection systems.

Even in all these cases, ex99 Ensures that third parties uphold the same strict standards we do. Privacy Policy complies with.

5 Cookies & Tracking Technologies

ex99The ex99 website and app use various types of cookies. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential Cookies: Login sessions and security tokens are essential — the site cannot function without them.
• Functional cookies: Remembers your language preference and game settings.
• Analytics Cookies: To understand which pages are used most — completely anonymously.

6 Data Protection & Security Measures

To keep your information secure, ex99 using internationally recognised technology and processes. Our security infrastructure includes:

• All data transmissions are protected with 256-bit TLS/SSL encryption.
• Passwords are never stored in plain text — bcrypt hashing is used.
• Two-factor authentication (2FA) is available.
• Suspicious login attempts are automatically blocked by our system.
• Regular security audits and penetration testing are conducted.
• Our data centers are monitored 24/7.

That said, no one can guarantee 100% security on the internet. It's equally important that you use a strong password and keep your account secure.

7 Data Retention Period

ex99 retains your data only for as long as necessary. The general policy is as follows:

• Active account data: retained for the full duration the account remains active.
• Financial transaction records: up to 5 years where required by law.
• KYC documents: 3 years after verification is complete.
• Support chat logs: 2 years.
• Closed account data: retained for 1 year from the date of closure, then automatically deleted.

8 Children's Privacy

ex99 This platform is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor's information is in our system, it will be deleted immediately and the associated account will be closed.

9 International Data Transfers

ex99ex99 servers are located across multiple countries. Even if your data is processed outside Bangladesh, we ensure that the data protection standards in those countries are equivalent or higher. We comply with all legal safeguards for international data transfers.

10 Your Rights

ex99Under the ex99 privacy policy, you have the following rights:

• Right to Access Your Information You can request to see what information we hold about you.
• Right to Rectification You can request corrections to any inaccurate or outdated information.
• Right to Erasure You may request deletion of your data unless we are required to retain it by law.
• Right to Data Portability You can receive a copy of your information in a readable format.
• Right to Restrict Processing You can request that we stop using your information for specific purposes.
• Right to Opt Out of Marketing You can opt out of promotional emails and notifications at any time.

11 Changes to the Privacy Policy

ex99 From time to time, this Privacy Policy may be updated. If significant changes are made, a notice will be posted on the website and sent to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The date of the most recent update is always shown at the top of this page. We recommend checking this page regularly.

12 Contact & Complaints

This Privacy Policy If you have any questions, concerns, or complaints regarding this, please contact our Data Protection Team directly. We take every complaint seriously and work to resolve issues promptly.