Responsible Gaming

Responsible Gaming
ex99 is always by your side to keep you safe

Gaming should be fun, not stressful. At ex99, we believe every player deserves to play safely and mindfully. That's why we offer tools for setting limits, self-assessment, and accessing support whenever you need it.

24/7 Support
18+ Age restriction
100% Safe
30 days Self-exclusion
🛡️
✔ Safe
⚠ Responsible
Our Features
ex99 Responsible Gaming Key features
Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limits. You'll never go over budget — full control stays in your hands.

Session time limit

Decide how long you want to play in a single session before you start. Once that time is up, ex99 will automatically alert you to take a break.

Self-exclusion benefits

If you need to step away from the platform for a while, activate self-exclusion — available from 30 days up to permanent.

Real-time warning alerts

After a set loss threshold, ex99 automatically sends you a warning alert — making it easier to take a timely break.

Minor Protection

Age verification is mandatory when registering on ex99. Creating an account for anyone under 18 is strictly prohibited.

24/7 support team

Our support team is always ready to help you in Bangla with any issue. Get confidential advice on gaming addiction.

1 What is responsible gaming and why does it matter?

Responsible Gaming It means enjoying gaming as a form of entertainment — not as a financial solution or an escape. At ex99, we believe every player has the right to know their limits and to have the tools to stay within them.

Online gaming is growing fast in Bangladesh. From young adults to older players, more people are gaming on mobile than ever. But like any form of entertainment, gaming without moderation can cause problems — wasted time and money, family tension, even stress. To avoid all that, Responsible Gaming No alternative.

On the ex99 platform, we don't just offer games — we're committed to keeping you safe. Our responsible gaming tools put you in full control of your own gaming experience.

Keep in mind: Gaming is for fun. Take wins and losses in stride. Never bet more trying to chase a loss.

2 Set Your Gaming Limits

The most effective way to game responsibly at ex99 is to set your limits in advance. See the table below for the types of limits you can configure yourself:

Limit type Description Recommendation
Daily Deposit Limit Daily deposit limit Keep active
Weekly deposit limit Weekly total deposit limit Keep active
Monthly budget limit Maximum monthly spend Required
Session time limit Session Time Limit Recommended
Loss Limit Break after a set loss amount Keep active
Self-exclusion Account suspension for a set period Use when needed
Important: Once a limit is set, it takes 24 hours to come into effect. Reducing a limit takes effect immediately; increasing one requires a waiting period.

3 Self-assessment — are you playing safely?

Ask yourself the questions below. If most of your answers are yes, it may be time to seek help.

01 Are you spending more on gaming than your set budget?
02 Are you chasing losses by playing again?
03 Are you having arguments with family or friends over your gaming?
04 Are you spending more time gaming than working, studying, or sleeping?
05 Do you feel restless or anxious when you try to stop gaming?
06 Are you borrowing money or dipping into savings to cover gaming costs?
If you genuinely feel there's a problem: Don't be ashamed. Reach out to ex99's support team or seek professional help. Your wellbeing is our priority.

4 How does self-exclusion work?

Self-exclusion is a feature that lets you voluntarily take a break from gaming on ex99 for a set period. It is completely voluntary and easy to activate.

  • 30 days: Ideal for a short-term break. Clear your head and come back refreshed.
  • 3 months: If you feel you need a little more time, choose this option.
  • 6 Months: Effective for extended breaks.
  • 1 year or permanent: For those who need an extended break from gaming.

While self-exclusion is active, you will not be able to log in to your account. Promotional emails and notifications will also be paused. The exclusion cannot be lifted before the period ends.

To activate self-exclusion: Contact the support team — [email protected] | Support available 24/7 in Bangla.

5 Protection for Minors

Ex99 is strictly an 18+ platform. Keeping children and teenagers away from gaming is an ethical responsibility we take seriously. If you have minors at home, please take the following steps:

  • Keep your account password away from children.
  • Enable parental controls on your devices.
  • Log out after every session.
  • Keep payment cards out of children's reach.
  • Make your child aware of the risks of online gaming.

If a minor attempts to open an account on ex99, or has already done so, immediately [email protected]to let us know. We will immediately close that account.

6 The golden rules of safe gaming

At ex99 Responsible Gaming follow these simple guidelines — and gaming will always stay enjoyable.

  • Set your budget before you start playing and stick to it.
  • Don't treat gaming as a source of income — it's entertainment.
  • Take at least a 10-minute break every hour.
  • Don't play when you're upset, angry, or under the influence of alcohol.
  • Accept losses when they happen — don't chase them with more bets.
  • Spending time with family and friends matters more than gaming.
  • Even on a winning streak, stay within your limits.
ex99's core principles: "Play for fun, live responsibly." We want you to enjoy the game — not let the game take over your life.

7 Where can you find help and support?

Gaming addiction is a real issue and there's no shame in talking about it. Here are some ways to get support:

💬
Ex99 Support

Our trained team is available to help you confidentially in Bangla. Email us at: [email protected]

🧠
Mental health counseling

National Mental Health Helpline: Kaan Pete Roi – 01779-554391

👨‍👩‍👧
Family support

If someone in your family is struggling, have an open conversation with them and seek advice from a professional counselor.

📋
Self-exclusion request

Email our support team to activate self-exclusion at any time. It takes effect within 24 hours.

Common questions
About Responsible Gaming FAQ

After logging into your account, go to the Settings menu and look for the "Responsible Gaming" option. From there, you can set deposit limits, session time limits, loss limits, and enable self-exclusion. If you need help, [email protected]to get in touch.

Yes. While self-exclusion is active, you can request a withdrawal of any remaining balance in your account. Contact the support team for more details.

Limit decreases take effect immediately. However, requests to increase a limit take effect after 24 hours. This delay is intentional — to prevent impulsive decisions.

Spending beyond your budget, chasing losses with bigger bets, feeling restless when you can't play, neglecting family and work — these are signs of addiction. If you notice them, take a break and seek professional help if needed.

No, it is strictly prohibited. ex99 enforces a firm 18+ policy. Age is verified at registration. Any account found to belong to a minor will be closed and the associated balance refunded.
Safe Gaming

Play responsibly,
Have fun

Join ex99 and use our responsible gaming features for a safe and enjoyable experience.

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18+ For adults only. Play responsibly.

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